How do I return an item?
Please contact customer service for more information on returning an item. Thank you.
Customer service number is Toll-Free 1.888.388.0585. Business hours are M-F 8:30AM to 5:30AM PST.
Original sales receipt must accompany returns.
We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for
returned items that are not being exchanged and are not damaged.
Again you MUST
contact us within 14 days if you intend to return ANY item back to our store.
Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be
refunded. There will be a RMA number issued if the return is approved by our Customer Service Department. No returns will be accepted without RMA from faceVsion Technology USA.
Customer is responsible for all shipping
costs if seller is not at fault.